” BodyCrafters aims at customer satisfaction.”
Free Ship to Store Service
You can have your online order shipped to our North Vancouver location free of charge. Depending on each products, It usually takes 1-5 business days. You’ll receive an call when your product has arrived and is ready to for picked up. A photo ID will be required when you come to collect your order.
In the event that you decide to cancel your order after the item has been shipped to the store, a restocking fee (10% of the purchased product) will be subtracted from the refund amount.
Return and Exchange Policy
Q1. How do I return an item ?
We want to ensure our customers are satisfied with their purchase from us. If for any reason at all you are not satisfied with your purchase, we can arrange a return within 14 days from the arrival date of your order. In order to get a full refund on your payment method, the product(s) must be unopened.
In case of our error, we cover shipping costs; if due to the customer, they cover shipping costs.
Q2. How do I return an item already opened?
If the product(s) are open, they will only qualify for store credit. We can arrange a return within 14 days from the arrival date of your order.
Q3. What’s requirements for return process?
We will require the following information: the order number, the reason for the return, the state of the product (damaged, open or sealed) and the product to be returned to us once we have spoken to you and approved the return.
Please contact us by phone (1-604-770-4270) or by email (clinic@bodycrafters.ca) to initiate the return process.
We need to be contacted to approve the return before the products are sent back to our North Vancouver location.
- Address: Our main North Vancouver location (81-935 Marine Dr. North Vancouver, BC, V7P 1S3 Canada)
Q4. I received damaged or defective products.
If the product was received damaged or defective, it can be returned to BodyCrafters within 30 days from the arrival date of the order. We may require the product back, depending on the situation and the manufacturer. Damaged or defective products will qualify for a full refund, store credit, or replacement unit(s) at the discretion of the customer, once the return is approved.
Q5. What is the exceptions?
There are exceptions to the above rules and they apply to the following products. These products are considered ‘final sale’ and there is no refund or exchange on the following:
- Cosmetic Items
- Essential Oils
- Snack Bars
- Clearance Items (or any items marked as ‘final sale’ on the product page)
Q6. Value more than $250
Returns with a value of more than $250 are subject to a 12% restocking fee. This amount is subtracted from the refund total.
Q7. International Orders
Please note, all international orders are considered FINAL SALE.
Policy Note: Return Shipping Fee Coverage – BodyCrafters
At BodyCrafters, we are dedicated to providing our customers with a delightful shopping experience. In instances where the product you receive does not align with your original order at the time of purchase, and the error is attributable to us, we are committed to covering the cost of return shipping for your convenience. However, we kindly ask for your understanding regarding situations where the received product matches your order, but you decide it is not what you intended to purchase or if the order was accidental.
Coverage Details:
Error from BodyCrafters:
If the discrepancy between the received product and your ordered item is due to an error on our part (e.g., wrong item shipped, size or color mismatch), we will cover the expenses associated with returning the product. You can proceed with the return process without incurring any shipping fees. We will provide you with a return authorization form, which you should affix to the original packaging, and then drop it off at any Canada Post location.
Customer Decision or Accidental Order:
In cases where the product received corresponds to your original order, but you later determine it is not what you intended to purchase or if the order was accidental, the responsibility for return shipping fees lies with the customer. We recommend reviewing your order carefully before finalizing it to prevent unintended purchases.
Process for Returns:
Error from BodyCrafters:
Immediately contact our customer support team upon receiving the incorrect product.
Provide essential details such as your order number, a description of the received item, and the observed discrepancy.
Our team will guide you through the return process and arrange for a prepaid shipping label to facilitate the return at no additional cost to you.
Customer Decision or Accidental Order:
If you wish to return a product due to a change of mind or accidental order, please contact our customer support team.
You will be responsible for arranging and covering the return shipping fees in such cases.
Upon receiving the returned item in its original condition, we will process the refund or exchange following our standard policies.
Important Notes:
Ensure that returned items are in their original packaging and condition for efficient processing.
Refunds or exchanges will be promptly processed upon receiving and inspecting the returned product.
We aim to address any concerns or discrepancies swiftly and efficiently to ensure your satisfaction with our products and services.
By upholding this policy, we aim to maintain transparency and fairness in our interactions with customers while offering dependable support to resolve any order-related issues promptly.
Highly Recommend
When returning an item, we highly recommend using a shipping method that provides step-by-step tracking information to help ensure its safe arrival. We apologize, but we are not responsible for the amount of time it takes for an item to be returned to our facility, or if the item is lost or damaged during the return process.
We cannot accept the return or issue a refund under any circumstances if the item you’d like to return was ordered more than two months ago, or if the item was purchased using in-store credit as part of a previous exchange.